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Store Policy

Return Policy

We want to be sure you are completely satisfied with any purchase you make from us.

Errors or Mistakes in Orders: We double check all shipments for accuracy. Unfortunately, mistakes may occur.

  • If you receive the wrong merchandise as compared to your printed invoice, please contact us (see below).

Damaged Or Defective Merchandise: We accept items that are defective or damaged within 30 days of receipt. You have the option of (1) an exchange, (2) replacement, (3) credit, or (4) refund.

  • Write a complete description of the defect/damage on the original packing slip and which option you prefer.
  • Include the packing slip with the return of the damaged/defective merchandise
  • Once we receive the item(s) and defect(s) are confirmed, we will complete your requested action and issue a refund for your shipping costs.

Custom Orders are neither returnable nor refundable.

Returns after 30 days: We do not accept any merchandise post marked 30 days after the date of delivery. Date of delivery is determined by the delivery confirmation. All packages shipped from Wild Boar USA / Ugly Dog Ranch are sent with delivery confirmation through United States Postal Service.